Help
A question? The answer is probably here.
How does the free trial work?
The trial lasts 7 days, with no limits: every feature is available. It starts the first time you tap Start: Apple asks you to confirm a free purchase ($0). Nothing is charged when it ends, and deleting then reinstalling the app does not reset it.
What happens when the trial ends?
Without a purchase, you can no longer start a new fast. Your history stays visible and exportable, and water tracking stays free. To keep going, Lifetime Access costs $7.99 in the US (local price on the App Store), once.
Is it really a one-time payment?
Yes. Lifetime Access is paid once to Apple. No subscription, no renewal, nothing to cancel.
How do I restore my purchase?
On a new iPhone, use the same Apple Account, open Pause, then Settings, Lifetime Access, Restore Purchase. It's free.
I forgot to start or end my fast.
On the Fast screen, tap Start to change the start time. For a finished fast, open it in History and change its times.
The timer doesn't show on the Lock Screen.
Check that Live Activities are allowed: iPhone Settings, Pause, Live Activities. The Dynamic Island is only on some iPhone models.
I don't get the end-of-fast notification.
In Pause, Settings, Reminders: turn on End of fast. Also check iPhone Settings, Notifications, Pause, and that a Focus isn't hiding it.
How do I change the water goal or glass size?
In Pause, Settings, Water. To add a different amount once, touch and hold 1 glass.
How do I track my weight?
Turn on Settings, Apple Health, Read and add weight, then accept Apple's request. Your weight shows in History, Weight, including readings from scales connected to Health. If nothing shows, check access in iPhone Settings, Privacy & Security, Health, Pause.
Will I lose my fasts when I change iPhones?
No, if iCloud is on: your fasts are backed up in your iCloud and come back on a new iPhone signed in to the same Apple Account. You can also export your data at any time (Settings, Export my data).
How do I erase my data?
In Pause, Settings, Erase all my data. Fasts, water, notes and settings are erased on the iPhone and in iCloud. Your Health data and your purchase are not affected.
Can I fast for more than 24 hours?
Pause lets you, and then shows a short message asking you to check with a doctor.
How do I get a refund?
Payments are handled by Apple. Request a refund from Apple, through your Apple Account.
No medical advice
Pause is a timer and a log. The app gives no medical advice and promises no weight loss. For a fast longer than 24 hours, or if you are pregnant, breastfeeding, diabetic, on medication, under 18, or have had an eating disorder, ask a doctor first.
Contact us
Email us at pause.support@tesselapps.com. Tell us your iPhone model and iOS version. We reply in English or French.